thumbnail image
Luci Laffitte Logo
Luci Laffitte Logo
  • Home
  • Work
  • Resume
  • Contact
  • Home
  • Work
  • Resume
  • Contact
    • Verizon Wireless

      Streamlining customer service & sales in retail stores

       

      2015

    • BACKGROUND

      Walk into any Verizon Wireless store and you'll see an army of employees carrying iPads, each loaded with a slew of apps and tools. We were tasked with redesigning the app that contains information about a customer's account, device, plan, etc.

       

      OUR CHALLENGE

      Empower the rep to quickly understand who their customer is and how they can help.

       

      THE IDEA

      Combine relevant information from throughout the app eco-system to quickly tell the right story about each customer’s visit — without distractions.

      MY ROLE

      I worked on this project as a Senior User Experience Designer at AKQA in 2016.

    • Password Required

      Want to view the details of this awesome project? Email lucilaffitte@gmail.com to request the password.

      View project
    • GOT MORE TIME? I'VE GOT MORE PROJECTS...

      Zomia

      Understanding motivations and communicating impact

      Zarbees

      Telling the story of a natural health products brand

      USPS

      Increasing access to mail services in rural areas

    © 2020 Luci Laffite

      Cookie Use
      We use cookies to ensure a smooth browsing experience. By continuing we assume you accept the use of cookies.
      Learn More