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  • Verizon Wireless

    Streamlining customer service & sales in retail stores

     

    2015

  • BACKGROUND

    Walk into any Verizon Wireless store and you'll see an army of employees carrying iPads, each loaded with a slew of apps and tools. We were tasked with redesigning the app that contains information about a customer's account, device, plan, etc.

     

    OUR CHALLENGE

    Empower the rep to quickly understand who their customer is and how they can help.

     

    THE IDEA

    Combine relevant information from throughout the app eco-system to quickly tell the right story about each customer’s visit — without distractions.

    MY ROLE

    I worked on this project as a Senior User Experience Designer at AKQA in 2016.

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    Password Required

    Want to view the details of this awesome project? Email lucilaffitte@gmail.com to request the password.

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